Storage Hampton Wick Terms and Conditions

These Terms and Conditions set out the basis on which Storage Hampton Wick provides storage, handling and associated removal services. By placing a booking, paying a deposit, using our storage facilities or instructing us to carry out any removal or related services, you agree to be bound by these Terms and Conditions.

These Terms and Conditions apply to consumer and business customers within the United Kingdom, unless we expressly agree different written terms with you.

1. Definitions

In these Terms and Conditions the following expressions have the meanings given below.

Customer means the person, firm or company who requests or purchases services from us.

Services means storage, collection, delivery, handling, packing, removals and any related services that we agree to provide.

Goods means the items and property that you place into storage or ask us to handle, collect, move or deliver.

Contract means the agreement between you and us for the supply of services, incorporating these Terms and Conditions and any written quotation or booking confirmation issued by us.

2. Booking Process

2.1 You may request a quotation by providing details of your storage or removal requirements, including access addresses, approximate volume or inventory of goods, special handling needs and proposed dates.

2.2 Any quotation we provide is an invitation to treat only and is not a binding offer. Quotations are normally valid for a limited period, which will be confirmed at the time of issue. We may withdraw or amend a quotation at any time before a booking is accepted.

2.3 A booking is considered provisional until we have confirmed availability, agreed the scope of work and, where required, received any specified deposit or initial payment. We reserve the right to decline any booking request at our discretion.

2.4 Your booking is accepted, and the Contract is formed, when we issue a written booking confirmation or otherwise confirm acceptance of your booking. The Contract will relate only to the services that we have confirmed we will provide.

2.5 It is your responsibility to ensure that all information you provide at the quotation and booking stages is accurate and complete. If the information is incorrect or incomplete, we may vary the price, adjust the services, or in serious cases cancel the booking in accordance with these Terms and Conditions.

3. Services and Access Requirements

3.1 We will provide the services with reasonable care and skill, consistent with industry standards for storage and removal services within the United Kingdom.

3.2 For removal and collection services, you must ensure that our staff and vehicles have safe and reasonable access to the property, including suitable parking arrangements where required. Any parking restrictions, permits or access limitations must be disclosed to us in advance.

3.3 If access is restricted, unsafe, significantly different from what was described at the booking stage, or if there are delays caused by you, your representatives or third parties under your control, we may apply additional charges for waiting time, extra labour or alternative access arrangements.

3.4 We may use sub-contractors or agents to perform all or part of the services. We will remain responsible for the performance of the services under the Contract, but you agree that such sub-contractors or agents may rely on these Terms and Conditions.

4. Storage Terms

4.1 Storage is provided on a licence basis only and does not confer exclusive possession or any tenancy or leasehold rights. We may move goods within our facilities at any time without notice, provided that we exercise reasonable care.

4.2 You must not store goods that are hazardous, illegal, perishable, explosive, flammable, corrosive or otherwise unsuitable for normal storage facilities. Prohibited goods include, but are not limited to, gas cylinders, fuels, fireworks, chemicals, firearms, ammunition, plants, animals, foodstuffs likely to perish, and any items that may attract pests.

4.3 You are responsible for ensuring that all goods are suitably packed, labelled and prepared for storage. Unless expressly agreed as part of the services, we do not dismantle or reassemble furniture, disconnect appliances or provide specialist packing.

4.4 We may open and inspect your goods if required to do so by law, regulation, court order, government or regulatory authority, or if we reasonably suspect that the goods breach these Terms and Conditions or contain prohibited items.

4.5 Storage charges are calculated in accordance with our current tariff or as set out in your quotation and booking confirmation. We may review and vary storage charges from time to time, subject to reasonable prior notice for ongoing storage contracts.

5. Payments and Charges

5.1 You agree to pay all charges for services in accordance with the pricing set out in the quotation and booking confirmation, or as otherwise agreed in writing.

5.2 We may require full or partial payment in advance, including a deposit, before carrying out removal services or granting access to storage facilities. Your booking may not be guaranteed until such payment is received and cleared.

5.3 Recurring storage charges are payable in advance for each billing period. Payment dates, accepted methods of payment and any applicable fees will be communicated to you at the start of the storage term.

5.4 If you fail to make any payment on the due date, we may charge interest on overdue amounts at the statutory rate in force from time to time, and we may also charge late payment fees and reasonable administrative costs associated with recovering sums due.

5.5 In the event of non-payment, we reserve the right to withhold delivery of goods, refuse access to storage units and exercise a lien over the goods until all sums due, including interest and charges, have been paid in full.

5.6 If arrears remain unpaid after reasonable notice, we may, subject to applicable law and any statutory requirements, sell or otherwise dispose of some or all of the goods to recover outstanding charges. Any surplus funds after deduction of amounts owed and reasonable costs will be made available to you.

6. Cancellations and Amendments

6.1 You may cancel or amend a booking by providing us with notice in writing. Cancellation and amendment rights may be subject to charges as set out in this section.

6.2 For removal and collection services, if you cancel more than a specified minimum period before the scheduled service date, we will normally refund any pre-paid sums, less any non-refundable costs already incurred, such as special equipment or third-party fees. Details of the minimum notice period and any applicable charges will be provided with your quotation or booking confirmation.

6.3 If you cancel within the minimum notice period, on the service date, or after we have commenced the services, we may retain all or part of the charges to cover time, labour, vehicle allocation and any losses incurred as a result of the late cancellation.

6.4 If you wish to amend the date, time, location or scale of the services, we will use reasonable efforts to accommodate your request but cannot guarantee availability. Changes may result in adjusted pricing or additional charges.

6.5 We may cancel the Contract or any part of the services by giving you reasonable notice if:

a. you fail to make payment when due, or

b. you materially breach these Terms and Conditions, or

c. we are unable to safely or lawfully provide the services due to circumstances beyond our reasonable control, including adverse weather, accidents, strikes, road closures, or safety concerns at the site.

6.6 If we cancel due to circumstances beyond our reasonable control, our liability will be limited to refunding any pre-paid sums for services not performed, and we will not be responsible for any indirect or consequential loss arising from the cancellation.

7. Your Responsibilities

7.1 You must ensure that you have full ownership of, or lawful authority to store, handle or move the goods, and that they do not infringe the rights of any third party.

7.2 You are responsible for ensuring that properties at which we provide services are safe, adequately lit and free from unreasonable health and safety risks. You must notify us of any relevant risks, including fragile structures, loose fixtures, narrow stairs, or other hazards.

7.3 You must comply with all applicable laws and regulations relating to the goods, including those governing prohibited items, waste, hazardous materials and export or import controls.

7.4 You should be present, or represented by an authorised person, at collection and delivery addresses to direct the placement of items and to sign any necessary documentation. If no authorised person is present, we may act in a manner we reasonably consider appropriate in the circumstances, and we will not be liable for resulting loss or damage arising from a lack of instructions.

8. Waste Regulations and Prohibited Items

8.1 We operate in accordance with relevant UK waste regulations and industry requirements. We are not a general waste disposal service and will not accept or remove waste except as expressly agreed as an additional service and in compliance with applicable laws.

8.2 You must not present goods for removal or storage that are classified as hazardous or controlled waste unless we have expressly agreed in writing and the materials are packaged, labelled and documented in accordance with applicable regulations.

8.3 If waste or prohibited items are discovered among the goods, we may refuse to transport or store them, or we may arrange for their safe disposal. You will be responsible for all costs, charges, fines and liabilities arising from the presence or disposal of such items.

8.4 You agree not to use our services for any unlawful purpose and not to store or move items that are illegal to possess, that breach intellectual property rights, or that may otherwise give rise to criminal or civil liability.

9. Liability and Limitations

9.1 We will take reasonable care in handling, storing, loading, transporting and unloading your goods. However, our liability is subject to the limitations set out in this section and elsewhere in these Terms and Conditions.

9.2 We will not be liable for loss or damage arising from your failure to adequately pack, label or protect goods, from inherent defects or natural deterioration in the goods, from changes in atmospheric conditions, or from normal wear and tear.

9.3 We are not responsible for loss or damage to valuables including money, jewellery, watches, precious metals, securities, important documents, artworks, antiques, collections or similar high-value items, unless we have expressly agreed in writing to handle such items and you have declared their value.

9.4 Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, will be limited to a reasonable sum per item or per consignment as stated in your quotation or booking confirmation, or otherwise to a fair market value having regard to the nature and age of the goods. You are strongly advised to arrange appropriate insurance cover for your goods.

9.5 We will not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, loss of data, or inconvenience, arising out of or in connection with the services, even if such loss was reasonably foreseeable.

9.6 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot lawfully be excluded or limited under applicable law.

10. Claims and Notification of Loss

10.1 You must inspect goods as soon as reasonably practicable after delivery or after access is granted to storage, and you must notify us in writing of any visible loss or damage as soon as possible, and in any event within a reasonable time frame.

10.2 For loss or damage that is not immediately apparent, you must notify us in writing as soon as you become aware of it. We may require supporting evidence, including photographs, inventories and purchase information, to investigate your claim.

10.3 Failure to notify us of loss or damage within a reasonable period may affect our ability to investigate the incident and may reduce or extinguish any liability we may have, to the extent permitted by law.

11. Termination of Storage

11.1 Either party may terminate the storage services by giving the period of notice specified in your storage agreement or, where no such period is specified, by giving reasonable written notice.

11.2 On termination, you must pay all outstanding charges up to the date of removal of the goods and arrange for prompt collection or delivery of your goods. We may require cleared payment of all sums due before releasing the goods.

11.3 If you do not remove the goods on termination, or if you abandon goods, we may, after giving reasonable notice, exercise a lien and ultimately sell, dispose of or otherwise deal with the goods to recover storage charges and associated costs, in accordance with applicable law.

12. Data Protection and Privacy

12.1 We will process personal data in connection with the services in accordance with applicable UK data protection legislation and our privacy practices. We will collect and use personal data such as names, contact details, address information and payment details for the purpose of managing bookings, providing services and handling payments and queries.

12.2 We may share relevant personal data with sub-contractors, agents or service providers where necessary to deliver the services, process payments or comply with legal obligations. We will take reasonable steps to ensure that such third parties handle your data securely and in accordance with data protection requirements.

13. Events Beyond Our Control

13.1 We will not be in breach of the Contract or liable for any failure or delay in performing our obligations where such failure or delay results from events, circumstances or causes beyond our reasonable control. These may include, without limitation, acts of God, adverse weather, fire, flood, war, terrorism, civil unrest, strikes, lockouts, road closures, mechanical breakdowns, epidemics, and actions of government or regulatory authorities.

13.2 If an event beyond our control occurs that affects the performance of our obligations, we will contact you as soon as reasonably practicable to notify you and will take reasonable steps to minimise the impact. If the event continues for an extended period, either party may be entitled to terminate the affected services on reasonable notice.

14. Variation and Waiver

14.1 We may revise these Terms and Conditions from time to time. The Terms and Conditions in force at the time of your booking or the start of your storage period will normally apply to the Contract, unless a change in law or regulation requires otherwise.

14.2 Any variation to the Contract, including any additional obligations or changes to services, must be agreed in writing. No failure or delay by either party in exercising any right or remedy under the Contract shall constitute a waiver of that right or remedy.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 You and we both agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

16. Severability

16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be severed from the remaining provisions, which shall remain in full force and effect.

17. Entire Agreement

17.1 These Terms and Conditions, together with any quotation, booking confirmation and any written variations agreed between us, constitute the entire agreement between you and us in relation to the services and supersede all previous agreements, understandings or arrangements, whether written or oral.

17.2 You acknowledge that you have not relied on any statement, promise or representation that is not expressly set out in the Contract.

By proceeding with a booking, using our storage facilities or instructing us to carry out removal services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.