Hamptonwick Storage Service Terms and Conditions
These Hamptonwick Storage terms and conditions set out the rules that apply when a customer books, uses, or ends a storage service provided by Hamptonwick Storage. By making a reservation, paying a fee, or placing goods into storage, the customer agrees to comply with these terms. The purpose of this document is to create clear expectations about the booking process, payment obligations, cancellation rights, liability limits, waste handling, and the legal framework that governs the service. For the avoidance of doubt, these terms apply to all storage services offered under the Hamptonwick Storage name unless a separate written agreement states otherwise.
In these conditions, “customer”, “you”, and “your” refer to the person or business entering into the storage agreement. “We”, “us”, and “our” refer to Hamptonwick Storage. References to “goods” mean the items, property, materials, and belongings placed into storage or otherwise handled as part of the service. These terms are intended to be read together with any booking confirmation, invoice, site rules, or written instructions provided at the time of reservation. If there is a conflict between documents, the order of priority will be determined by the written agreement issued by us.
1. Booking Process
A booking with Hamptonwick Storage is normally made by submitting a request, accepting a quotation, and confirming the storage period and unit type. A booking is not guaranteed until we have accepted it in writing, received any required deposit, and confirmed availability. We may decline a booking where suitable space is unavailable, where the requested service is outside our operational scope, or where we believe the booking would create a legal, safety, or operational issue. The customer is responsible for ensuring that all information supplied during the booking process is accurate, complete, and up to date.
Before storage begins, we may ask for proof of identity, business details, or other information needed to meet operational and compliance requirements. The customer must disclose any special handling needs, restrictions, or risks associated with the goods. This includes, without limitation, fragile items, valuable goods, oversized items, or items requiring climate control or restricted access. If the customer fails to provide accurate information, we may refuse storage, suspend access, or terminate the agreement. Any change to the booked service, including unit size, duration, or access arrangements, must be agreed in writing by us.
By completing the booking, the customer confirms that they have authority to enter into the agreement and to store the goods listed or described. The customer must ensure that no item is delivered to storage unless it is lawful to possess, store, and transport. We may require a signed acceptance of these storage service terms before the goods are admitted. If the customer uses an agent, employee, or third party to make the booking or deliver the goods, the customer remains fully responsible for compliance with these terms.
2. Fees and Payment
The fees for the Hamptonwick storage service will be set out in the quotation, booking confirmation, or invoice provided to the customer. Charges may include storage rent, administration fees, deposit amounts, access fees, late payment charges, cleaning charges, disposal charges, and any other costs expressly notified in advance or permitted by law. Unless stated otherwise, all fees are payable in advance and must be made using an approved method. We may revise fees for renewed or extended storage periods by giving reasonable prior notice.
Payment must be made by the due date shown on the invoice or direct debit instruction. If payment is not received on time, we may charge interest and recover reasonable costs incurred in pursuing the debt, to the extent allowed by law. We may also suspend access to the storage unit, withhold release of goods, or treat the agreement as terminated if non-payment continues. Any amount owed under these terms must be paid in full without set-off, deduction, or counterclaim unless required by law.
Where a deposit is required, it will be held as security against unpaid charges, damage, cleaning, missing keys, or other liabilities arising under the agreement. Subject to deductions properly made under these terms, the deposit will be returned after the storage period ends and the unit has been inspected. If the customer’s account remains unpaid, we may apply any deposit against outstanding sums. The customer remains liable for all charges until the agreement is formally ended and all outstanding amounts are paid.
3. Duration, Access, and Use
The storage period begins on the agreed start date and continues for the minimum term or rolling period stated in the booking confirmation. Access to the storage unit is permitted only during published access hours or other times expressly authorised by us. The customer must follow all site rules, security procedures, and reasonable instructions given by our staff. We may refuse entry where a person cannot be identified, appears unsafe, or may compromise security. Keys, access codes, and entry devices must be kept secure and must not be shared with unauthorised persons.
The customer must use the storage unit only for lawful purposes and must not use it as a residence, workshop, retail outlet, or place of business unless we have expressly agreed otherwise in writing. No goods may be stored that are dangerous, illegal, stolen, counterfeit, hazardous, explosive, odorous, perishable, or likely to cause injury or damage. The customer must pack goods properly and ensure that items are fit for storage. We are not responsible for deterioration arising from poor packing, hidden defects, or the inherent nature of the goods.
We may inspect the contents of a unit where reasonably necessary for safety, maintenance, debt recovery, legal compliance, or suspected breach of these terms. Where possible, we will give prior notice, but immediate entry may be made where urgent action is needed to protect people, property, or the premises. Any inspection will be carried out in a proportionate manner. We may move goods within the site if necessary for operational reasons, provided that such movement does not materially affect the storage arrangement.
4. Cancellations and Termination
Cancellations must be made in accordance with the notice period stated in the booking confirmation. If no specific notice period is stated, the customer must give at least seven days’ written notice before the next billing date or the agreed end date, whichever applies. Fees already paid are non-refundable unless we agree otherwise in writing or a refund is required by law. If the customer cancels after the service has started, the customer remains responsible for charges incurred up to the cancellation date and any additional costs reasonably caused by early termination.
We may terminate or suspend the agreement immediately if the customer breaches these terms, fails to pay, stores prohibited items, gives false information, or behaves in a way that creates risk, disruption, or legal exposure. We may also end the agreement if the service becomes unavailable for reasons outside our reasonable control. If termination occurs for breach, we may remove, isolate, or dispose of goods in accordance with the law and these terms, and the customer will be responsible for resulting costs. Termination does not affect rights or obligations that arose before the termination date.
When the storage period ends, the customer must remove all goods, return all access devices, and leave the unit in a clean and orderly condition. If goods are not collected by the agreed end date, we may continue charging storage fees until collection occurs or lawful disposal arrangements are made. Any goods left behind may be treated as abandoned only after appropriate notice and any statutory or contractual process has been followed. The customer remains responsible for all charges arising from late collection and any handling needed to clear the unit.
5. Liability and Insurance
We will exercise reasonable care and skill in providing the storage service. However, except where liability cannot lawfully be excluded, we are not responsible for loss or damage arising from events beyond our reasonable control, including theft, vandalism, fire, flooding, power failure, weather, pests, latent defects, or actions of third parties. We are also not liable for damage caused by the nature of the goods, improper packing, overloading, decay, mould, rust, leakage, infestation, or failure by the customer to comply with these terms. Customers should ensure that items are suitably insured for the full replacement value where appropriate.
Nothing in these storage terms and conditions limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. Where liability is lawfully limited, our total liability for any claim arising from the service shall not exceed the amount paid by the customer for the relevant storage period, unless a different limit is stated in a written agreement. We will not be liable for indirect or consequential losses, including loss of profit, loss of business, loss of goodwill, or loss of anticipated savings.
The customer is responsible for ensuring that all goods are insured against risks that may arise while in storage. Our acceptance of goods does not mean that we have inspected them, confirmed their condition, or accepted responsibility for their suitability. The customer must notify us promptly of any incident, damage, suspected loss, or security issue. Failure to report matters in a timely way may affect our ability to investigate and may reduce any remedy otherwise available. Any claim must be supported by reasonable evidence of ownership, value, and loss.
6. Waste Regulations and Prohibited Materials
The customer must comply with all applicable waste handling and environmental rules. This includes the requirement not to abandon waste, dump materials, or store items in a way that creates pollution, contamination, odour, vermin, or a nuisance. Hamptonwick Storage may require the customer to remove packaging, pallets, liquid containers, or other waste generated during loading or unloading. Any waste left on site may be removed by us at the customer’s expense. Waste must only be disposed of through lawful channels and in accordance with any instructions issued for the premises.
The customer must not store hazardous or regulated materials unless we have given prior written consent and the storage arrangement specifically allows it. Prohibited materials include, without limitation, flammable liquids, gas cylinders, explosives, radioactive materials, toxic substances, medical waste, asbestos, live animals, plants requiring special care, and any item that is illegal to store. The customer must also avoid storing goods that may leak, rot, self-heat, or attract pests. If prohibited materials are discovered, we may take immediate steps to remove risk and charge the customer for all associated costs.
The customer agrees to indemnify us against any fines, losses, claims, remediation costs, clean-up expenses, or third-party liabilities arising from a breach of waste or environmental requirements. This obligation applies whether the breach is caused by the customer, the customer’s representative, or any person acting on the customer’s behalf. Where the law requires notification to an authority or specialist disposal service, the customer must cooperate fully. We may suspend services while compliance issues are resolved and may refuse future bookings where a prior breach has created operational or legal concern.
7. Data, Notices, and General Terms
Any notice given under these terms must be in writing and delivered by the method set out in the booking confirmation or otherwise reasonably accepted by us. Notices are deemed received when actually delivered or, if sent electronically, when transmission is completed without error, subject to proof where required. We may update these terms from time to time. The version that applies will be the version in force on the date of booking, unless a later version is expressly accepted by the customer in writing. If any provision is found to be unlawful or unenforceable, the remaining provisions will continue in full force.
We may assign, transfer, or subcontract our rights and obligations under these terms where this does not materially disadvantage the customer. The customer may not assign or transfer rights without our prior written consent. No delay or failure by us to enforce any provision will amount to a waiver of that provision. These terms, together with the booking confirmation and any written amendments, form the entire agreement between the parties regarding the service and supersede prior discussions or understandings relating to the same subject matter.
Each party acknowledges that it has entered into the agreement relying only on the terms expressly set out in the contract documents. The customer confirms that they have had a reasonable opportunity to review the terms before booking. Where the customer is a business, the parties agree that the provisions are intended to reflect a fair allocation of risk for a storage arrangement of this kind. Any oral statement made before booking will not alter the agreement unless confirmed in writing by an authorised representative of Hamptonwick Storage.
8. Governing Law
These Hamptonwick Storage service terms and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer rights or applicable law provide otherwise. If the customer is based outside the United Kingdom, these terms will still be interpreted under English law unless a separate written agreement states a different governing law.
Nothing in these terms is intended to reduce statutory rights that cannot be excluded under UK law. Where the customer is acting as a consumer, any mandatory consumer protection rights remain in force. Where the customer is acting in the course of business, the customer confirms that they are authorised to agree to these terms and that they understand the commercial nature of the arrangement. The parties agree to act reasonably and to seek to resolve disputes promptly before starting formal proceedings.
By using the Hamptonwick storage service, the customer confirms that they have read, understood, and accepted these terms and conditions. These provisions are designed to provide a clear and lawful framework for storage, payment, cancellation, liability, waste control, and legal compliance. If a customer does not agree to these terms, they must not complete the booking or place goods into storage. Continued use of the service will be treated as acceptance of the current agreement.